Terms & Conditions

Terms & Conditions for Using Pawfluence AI

Welcome to Pawfluence AI! These Terms & Conditions govern your use of our AI-powered customer communication platform for pet businesses and associated services. By accessing or using Pawfluence AI, you agree to be bound by the following terms. Please read them carefully.

Acceptance of Terms

By registering or using Pawfluence AI, you accept these Terms & Conditions in full. If you do not agree with any part of these terms, you are prohibited from using our services.

User Responsibilities

As a Pawfluence AI user, you are responsible for maintaining the confidentiality of your account credentials and ensuring all activities under your account comply with these terms. Misuse, unauthorized access, or malicious use of the platform is strictly prohibited. You must be at least 21 years old to use our services.

Use of Services

Pawfluence AI is designed to improve customer communication and engagement for pet businesses through AI-powered solutions. You agree to use the platform solely for lawful purposes, in accordance with its intended functionality, and not to interfere with or disrupt the service or servers.

Subscription and Payment

Pawfluence AI offers subscription-based plans (Starter, Growth, and Professional) with a required setup fee. Payment is processed through Stripe. Your first monthly billing will commence within 3-4 weeks of signing the contract, depending on the complexity of your implementation, number porting, and other technical requirements. Setup fees are non-refundable once onboarding work has commenced. Monthly subscription fees include a 7-day money-back guarantee for new subscribers only, applicable to the first monthly payment. After 7 days, monthly fees are non-refundable, but you may cancel anytime to avoid future charges. Subscriptions are month-to-month with no long-term commitment required. Non-payment may result in suspension or termination of your account.

Data Privacy and AI Learning

We prioritize your data privacy and security. By using Pawfluence AI, you consent to our collection, use, and storage of data necessary for delivering the service. Our AI system learns from user conversations to continuously improve service performance. You retain ownership of all data generated from call logs and communications. You may use this data without restrictions. Upon account cancellation, all your data will be permanently deleted from our systems.

Intellectual Property

All intellectual property rights in Pawfluence AI, including software, branding, and content, belong to Pawfluence Agency LLC or its licensors. You are granted a limited license to use the platform for its intended purpose but may not modify, distribute, reproduce, or reverse engineer any part of it without permission. Users are prohibited from copying or replicating our platform.

Limitation of Liability

Pawfluence AI is provided "as is" without warranties of any kind. We are not liable for any indirect, incidental, or consequential damages resulting from the use of the platform, to the extent permitted by law.

Termination of Service

We reserve the right to terminate or suspend your access to Pawfluence AI at our discretion, including for violations of these terms or non-payment of fees. Upon termination, all your data will be permanently deleted.

Modifications to Terms

We may update these Terms & Conditions from time to time. Continued use of the service after changes constitutes acceptance of the modified terms. We recommend reviewing these terms periodically.

AI Service Disclaimer

While we cannot guarantee 100% accuracy, our AI is continuously trained and monitored to provide reliable service performance. Individual results may vary based on usage and implementation.

Governing Law

These terms are governed by the laws of Maryland, United States. Any disputes arising from these terms or your use of Pawfluence AI will be resolved under Maryland jurisdiction.

By using Pawfluence AI, you acknowledge that you have read, understood, and agree to abide by these Terms & Conditions. If you have any questions, feel free to contact our support team for assistance.